By using our pet boarding services, you agree to the following terms and conditions.
All reservations require a valid phone number and a deposit. Full payment is due upon pet pickup. Cancellations must be made 48 hours in advance to avoid a fee.
You must provide up-to-date vaccination records and inform us of any health or behavioral issues. We are not liable for injuries caused by undisclosed conditions.
We strive to provide a safe and comfortable stay. If you have concerns, contact us within 24 hours of pickup for resolution.
PetHaven Retreat is not responsible for any health issues arising from pre-existing conditions or stress-related behaviors during the stay.
We may update these terms periodically. The latest version will always be available on this page.
Last Updated: May 24, 2025